Effective Date: 3/1/25

At NYAC Fitness, we are committed to providing high-quality training experiences, programs, and events. We understand that sometimes plans change, and we strive to handle cancellations and refunds in a fair and transparent way for both our clients and our coaching team.

Please read our Refund and Returns policy below before making a purchase or booking a class or event. Check out our schedule here.

💳 Digital Programs & Custom Training Plans

All sales of digital products, including custom training programs, downloadable materials, and online coaching plans, are final and non-refundable. Because these programs are tailored to individual goals and delivered digitally, we cannot offer returns or exchanges once they have been purchased and delivered.

🏋️ Classes & Bootcamps

Single Session Bookings:

  • You may cancel a class up to 12 hours before the scheduled start time for a full refund or credit toward a future session.

  • Cancellations made within 12 hours of the session start are non-refundable due to limited space and staffing.

Multi-Session Packages / Passes:

  • Unused sessions within a multi-class package may be eligible for a partial refund, minus a small administrative fee.

  • Packages are non-transferable and expire based on the terms outlined at the time of purchase.

🥾 Special Events

Event registrations (e.g., race prep workshops, and specialty clinics) may be refunded only if cancellation is made at least 48 hours in advance.

  • Cancellations made within 48 hours of the event are non-refundable, as space is limited and preparation is required in advance.

  • If NYAC Fitness cancels an event due to weather, safety, or unforeseen circumstances, participants will receive a full refund or the option to reschedule.

📩 How to Request a Refund

To request a refund or cancellation, please email us at in**@*********ss.com with your full name, order number (if applicable), and reason for the request. We’ll respond within 2 business days.

⚠️ Additional Terms

  • NYAC Fitness reserves the right to deny a refund if the request falls outside the terms of this policy.

  • Repeat cancellations or abuse of refund requests may result in the loss of future booking privileges.

  • All refunds will be issued to the original payment method unless otherwise stated.

Questions?

We’re here to help! If you have questions about our refund policy, please reach out to us. We want every NYAC experience to be a positive one, and we’ll do our best to work with you when things don’t go as planned.